Jones Whyte and Claims Gate have collaborated to provide swift and efficient assistance to those affected by the Zellis Data Breach.

This partnership aims to expedite justice for tens of thousands impacted by the incident. This article highlights the key features of their collaboration and the benefits it offers to affected parties.

On June 5, 2023, news of a major data breach at Zellis, a trusted Payroll and HR provider for organizations such as British Airways, the BBC, and Boots, hit the headlines. The breach, attributed to a software vulnerability called MOVEit, was thought to have exposed the personal details of tens of thousands of employees, putting them at risk of potential misuse of sensitive information such as names, contact details, dates of birth, national insurance numbers, bank details, and pay-related data.

Recognising the urgency to take action, Jones Whyte initiated group action activity within the same day as the breach becoming public knowledge. However, they needed a tool to facilitate efficient and inclusive client onboarding for affected parties.

"The team at Claims Gate are fast, responsive and adaptable. We had a customised onboarding solution ready to go within 24 hours of the breach being made public." ~ Ian McNaull, Operations & Strategy Director

This powerful software not only enabled Jones Whyte to register new clients for the group action swiftly but also offered additional features to manage this complex scenario:

Client Registration: The user-friendly interface allowed those affected by the data breach to quickly and effortlessly join the action against Zellis.

Communication: Claims Gate's software facilitated seamless communication between Jones Whyte and their clients, ensuring they remained informed throughout the legal process.

Client Management: Through the backend CRM, Jones Whyte could effectively manage their clients, streamlining workflow and enhancing client relationships.

Marketing and Reporting Tools: The software also provided powerful marketing and analytical tools, enabling Jones Whyte to optimise outreach efforts and gain a better understanding of their client's needs and behaviours.

This collaboration between Claims Gate and Jones Whyte showcases the effectiveness of swift digital solutions in crisis scenarios. For law firms dealing with similar incidents, Claims Gate's groundbreaking solution offers rapid and effective relief to clients, setting a new standard for efficient client onboarding in the legal industry.

The partnership between Claims Gate and Jones Whyte highlights the importance of agility, adaptability, and client-centric digital tools in the legal sector. As data breaches become increasingly common, this collaboration serves as a testament to the power of efficient, digital solutions.