Legal
Privacy Policy
This privacy policy applies between you, the User of this Website and Media Advancements Limited, the owner and provider of this Website. Media Advancements Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
a. Data - collectively all information that you submit to Media Advancements Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
b. Cookies - Cookies are small text files that are stored on your device (computer, tablet, mobile phone) when you visit websites. Cookies allow a Website to recognize your device and store some information about your preferences or past actions.
c. Data Protection Laws - all applicable laws and regulations relating to the processing of personal Data in the United Kingdom, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003, in each case as amended, supplemented or replaced from time to time, including by the Data (Use and Access) Act 2025;
d. UK GDPR - the United Kingdom General Data Protection Regulation, being Regulation (EU) 2016/679 as it forms part of UK law, as amended from time to time;
e. Media Advancements Limited, we or us - a company incorporated in England and Wales with registered number 11361670 whose registered office is at 110 Bishopsgate, London EC2N 4AY, United Kingdom;
f. UK Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended from time to time;
g. User or you - any third party that accesses the Website and is not either (i) employed by Media Advancements Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Media Advancements Limited and accessing the Website in connection with the provision of such services; and h. Website - the website that you are currently using, claimsgate.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and subheadings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Media Advancements Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Media Advancements Limited is the “data controller”. This means that Media Advancements Limited determines the purposes for which, and the manner in which, your Data is processed.
Data collected
We collect two categories of personal data:
5. Account Data:
a. Name;
b. date of birth;
c. contact information such as email addresses and telephone numbers;
d. demographic information such as postcode, preferences and interests;
e. financial information;
f. Information may be obtained from Credit Reference Agencies on your behalf. In particular we will obtain credit report information from Equifax Limited, TransUnion Information Group Limited and Experian Limited on your behalf, via third party services such as Valifi Limited and Valid8 Limited;
g. Any other additional information that may be relevant to the services we are providing;
h. IP address (automatically collected);
i. web browser type and version (automatically collected); We act as the Data Controller for this information.
6. Claim Data:
a. Collected when you submit information related to a financial or legal claim via the platform. This may include:
i. Contact and identity details
ii. Documentation to support your claim
iii. Sensitive data such as health information or vulnerability status (where relevant)
We act as a Data Processor for this data, processing it only under instruction from the authorised legal or claims management firm (the Data Controller).
7. In each case, in accordance with this privacy policy, we collect Data in the following ways:
a. data is given to us by you; and b. data is collected automatically.
Data that is given to us by you
8. Media Advancements Limited will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you elect to receive marketing communications from us;
e. when you use our services;
9. In each case, in accordance with this privacy policy.
10. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email or SMS, of marketing materials that may be of interest to you;
12. In each case, in accordance with this privacy policy.
13. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
14. When you register with us, an account will be created for you on our platform to receive our services.
15. We may use your Data to show you Media Advancements Limited adverts and other content on other websites. If you do not want us to use your Data to show you Media Advancements Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).
16. We must have a legal basis on which to process your personal information. The legal basis on which we rely is for the most part that the processing is necessary to fulfil our contract with you and deliver the services provided on our Platform. Sometimes, we will also rely on the fact that we have obtained your prior consent for us to collect and process your personal data in the way described in this privacy policy. You may withdraw your consent at any time by contacting us using the details at the end of this privacy policy or by deleting your account (although please note that we will retain some data, where required, for an additional 12 months after deletion, in accordance with our retention policies). We will also obtain your explicit consent to collect and use your sensitive (or “special category”) personal data. If we ask for your consent to process your special category personal data, you may withdraw your consent at any time by contacting us using the details at the end of this privacy policy or deleting your account (subject to the retention policies referred to above). Unfortunately, if you do not agree to us collecting and processing certain specific personal data (including special category personal data), you may not be able to participate fully in campaigns or legal cases.
Who we share Data with
17. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors - to obtain advice from professional advisers;
b. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the Website runs smoothly;
c. appointed solicitors who work in partnership with us to help provide legal services;
d. other service providers who work with us to help deliver professional services;
18. in each case, in accordance with this privacy policy.
International Data Transfers
19. Media Advancements Limited may transfer your personal data to countries outside the United Kingdom (UK) and the European Economic Area (EEA). Where we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your privacy and your rights. These measures include:
a. Transferring data to countries deemed to provide an adequate level of data protection by the UK and European Commission.
b. Implementing standard contractual clauses approved by the UK and European Commission.
c. Relying on binding corporate rules where applicable.
Limited Access and Data Security
20. We are committed to ensuring the highest levels of data protection. In particular:
a. Our exposure to Claim Data is restricted and cannot be repurposed for any other use.
b. Internal access to claimant and claim data is extremely limited, permitted only in specific security or operational circumstances.
c. Such access is fully logged and monitored.
d. Only regulated users (e.g. authorised law firms or claims management companies) have unrestricted access to claim-related data, and only on an as-needed basis defined by them.
e. All data is stored using secure, industry-standard encryption and access controls.
Keeping Data secure
21. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a username that is unique to you.
b. we store your Data on secure servers.
22. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: info@mediaadvancements.com.
23. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data Retention
24. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
25. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
26. You have the following rights in relation to your Data:
a. Right to access- the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct- the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase- the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data- the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object- the right to object to our use of your Data including where we use it for our legitimate interests.
g. Rights relating to automated decision-making - where a significant decision about you is based solely on automated processing, you may have the right to receive information about the decision, make representations about it, obtain human intervention and contest the decision, subject to applicable Data Protection Laws.
h. Right to withdraw consent - where we rely on consent as our lawful basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
27. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: info@mediaadvancements.com.
28. You also have the right to make a complaint to us about how we use your personal Data. We will take appropriate steps to facilitate complaints and will acknowledge and respond to complaints in accordance with applicable Data Protection Laws.
29. If you are not satisfied with the way we have handled your personal Data or a complaint you have made to us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO).
30. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
31. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
32. Media Advancements Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Media Advancements Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
33. We may also disclose Data to a prospective purchaser of our business or any part of it.
34. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
35. This Website may place and access certain Cookies on your computer. Media Advancements Limited uses Cookies to improve your experience of using the Website. Media Advancements Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
36. All Cookies used by this Website are used in accordance with current UK Cookie Law.
37. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Media Advancements Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
38. This Website may place the following Cookies:
a. Essential Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
b. Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
c. Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
d. Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
39. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
40. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
41. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
42. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
43. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
44. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
45. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
46. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Contact Us
47. You may contact Media Advancements Limited by email at info@mediaadvancements.com. We are committed to addressing your inquiries promptly and ensuring your privacy rights are protected.
Changes to this Privacy Policy
48. Media Advancements Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Media Advancements Limited by email at info@mediaadvancements.com.