Security
The controls are the product.
Claimant identity documents, medical evidence and settlement instructions pass through this platform at volume. Here is how that is handled.
Commitments
What is contractually guaranteed.
Every commitment below is drawn from the service level agreement rather than from marketing copy.
Availability
99.5% platform availability in any calendar month.
SLA · VERIFIEDResponse
Seven-day initial response on service requests, fourteen-day resolution target.
SLA · VERIFIEDAccess control
Permission-based access to every claimant record, with a full audit trail on interactions.
SLA · VERIFIEDData residency
All infrastructure sits in Google Cloud Platform's London data centre. Data at rest is encrypted with 256-bit AES and in transit with TLS 1.2.
SECURITY POLICY